On eligible orders, Shop Pay may offer installments at checkout. Approval and terms are provided by the lender and are subject to credit checks. Not all orders will qualify.

• Disclosure: Using installments may incur interest/fees depending on the plan shown at checkout.
• Returns/exchanges follow our Returns Policy; installment agreements remain between you and the lender.

• Promo codes generally do not stack unless stated on the offer.
• Gift cards can be used with a single promo code.
• Exclusions may apply to bundles, collaborations, limited drops, and sale/clearance items.
• One-time use codes become invalid after successful redemption.

Having trouble? Apply the code on the final payment screen. If it still fails, contact us before completing checkout so we can help.

• Local Laundry gift cards never expire.
• Redeemable online; can be combined with one promo code.
• To check your balance, follow the link in your gift card email or reach out.

All orders are processed in CAD (Canadian dollars). Your bank/card provider handles any currency conversion and may charge a foreign transaction fee if you’re outside Canada.

Applicable sales taxes are calculated at checkout based on your shipping address and local regulations.

International orders: Duties/taxes/handling fees may be charged by your destination country. Unless shown at checkout, shipments are Delivered Duty Unpaid (DDU).

Order confirmations and receipts are emailed automatically. Need a PDF invoice with business details or tax breakdown? Contact us with your order number.

• Checkout is encrypted via HTTPS/TLS.
• Card details are processed by our payment providers; we don’t store full card numbers.
• We use fraud screening and may request verification for suspicious orders.

If you receive a suspicious message about an order, contact us—don’t share personal info via unfamiliar links.