Pre‑sale items are made‑to‑order or produced in a limited run. Purchasing during a pre‑sale reserves your item in our production queue.

• Clearly marked: Product pages display a pre‑sale badge and estimated ship window.
• Limited quantities: Sizes may sell out before production starts.

Heads up: Holidays and peak seasons can extend timelines. We’ll keep you posted.

• Charged at checkout: Payment is captured immediately to reserve your place in the production run.
• Installments (Shop Pay) may be offered on eligible orders by the lender at checkout.
• Prices include applicable taxes at checkout; duties for international orders are typically DDU unless shown otherwise.

See Payments, Taxes & Security for accepted methods and promo rules.

• Order confirmation is emailed right away.
• We’ll email noteworthy updates if timelines shift.
• Tracking arrives once your order ships.

If your email changes, contact us so you don’t miss updates.

If you buy in‑stock and pre‑sale items together, we can ship the in‑stock items first.

• Within Canada: Split early for CA$10.
• U.S./International: Charged at carrier rates.

Contact us with your order number if you want to split.

• Act fast: If production hasn’t started, we’ll try to cancel or edit your order. Once production begins, changes may not be possible.
• Address or size changes are best requested within 60 minutes of purchase.
• If your order is already in transit, options may include exchange after delivery.

Contact us and we’ll help.

• Pre‑sale items follow our standard Returns Policy unless marked final sale on the product page.
• Exchanges for size/colour are free with our label (subject to stock). Store‑credit returns are free. Refunds to original payment use our standard label fee.

Occasionally, fabric supply, holiday closures, or carrier disruptions can shift timelines. If the estimated window changes materially, we’ll notify you and offer options.

• Options may include waiting for the new ETA, changing size/colour (if available), or cancelling for a refund.

• By default, your order ships when all items are ready.
• Want in‑stock items now? Request a split (see Split Shipments).