In order to provide you our apparel, we've partnered with an awesome shipping service company that's based in Toronto, Ontario. This means all our products get printed and shipped by them, helping us achieve a quick turn around.
Most of our clothing is ready to go waiting to be loved by you, but some pieces like our Community Collection T-shirts are made to order and may take a bit longer to be made and shipped out.
97.66% of our orders are fulfilled and shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. Sweetness!
EXCHANGES & RETURNS
In order to be eligible for a return and/or exchange, your items must be unwashed, unworn and in the original condition in which you received them. Returns and Exchanges must be done within 30 days of receiving your items. Please note that some pieces, like the community shirts, are made to order and an exchange may be difficult.
Please see below for your steps in facilitating a return.
1) Send an email to firstname.lastname@example.org with the subject line RETURN ORDER # (insert order number) and what item’s within the order you are referring to.
2) Pack the items adequately with a note indicating NAME and ORDER #, and send to our fulfillment partners at:
99B Ingram Dr
North York ON M6M 2L7
3) Drop the package at any Canada Post post office. Retain the tracking number for your records.
4) Please allow 3-6 business days once the package has been delivered to us for the return to be processed by our team prior to following up with your request.
5) Please note that all shipping and handling costs associated with return shipments are the responsibility of the customer. We do not accept COD shipments.
Need to exchange an item? Place a new order for the item you wish to exchange for and follow the instructions above to return the item you don't want back to us. You will be charged for your new order and the refund will be issued for the item you return once we process your return.
This return policy is only applicable to purchases made at www.locallaundry.ca. Purchases made at retailers carrying Local Laundry are subject to the respective store's return policy.