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Local Laundry | Frequently Asked Qs

We do not have a physical retail store, however we do allow for local pickup at our Wearhouse. You can try on your order before leaving to ensure you have the right fit. 

What is your return and exchange policy?

Please read our Returns Page for everything you need to know.

How do I know what size I am?

Because our garments tends to fit a bit on the snug side of things, it's important that you pick the right size and colour. Before you buy a shirt or a sweater be sure to check out our Sizing Charts.

We want this process to be as easy for you as possible, so if you've got any other questions about sizing, send us an email at customservice@locallaundry.ca 

What's the best way to take care of my Local Laundry garments?

We recommend that you wash our products inside-out in cold water with like colours. We recommend not ironing over the designs. Tumble dry on a low setting or hang dry for best results. Don't forget to refer to the washing instructions printed on each garment’s label for more details. 

When do you respond to emails?

We aim to respond back to our customer's emails within 24-48 hours.

Can I cancel/change my order?

Please email us as soon as possible at customerservice@locallaundry.ca if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we're not able to make any changes or cancellations to your order.

How do Presales work? 

Presales are when we sell a Canadian made garment BEFORE they are produced. Presales usually have a 2-4 week period where we collect the presales and then put them into production. Presale garments typically ship out 30 days after the presale ends. 

Have any other questions, comments or rude remarks for us?

Email us at customerservice@locallaundry.ca

Local Laundry | Frequently Asked Qs