How does Local Laundry help build community?
OUR GOAL: TO BUILD COMMUNITY THROUGH CANADIAN CLOTHING
We want to be Canada’s best company at building community through our five guiding pillars: representing where you come from; sharing stories from the community; collaborating with others who also want to have a positive impact; giving back through local charities, and; producing Canada made clothing.
We have committed to donating 10% of our profits to local charities that our customers help choose. We produce only made in Canada garments to support Canadian manufacturing, Canadian jobs, a diversified Canadian economy and to reduce our carbon footprint.
Local Laundry was founded in 2015 as a way to use clothing to bring people together while creating a positive impact on the community. Today, you can find our garments in stores across Canada. We have donated more than $40,000 to local charities and we have collaborated with hundreds of community builders.
If you ever have any questions about us or our story, please feel free to reach out at firstname.lastname@example.org. For more on how this process works or who we have donated to check out our Community Page.
Where are your garments made?All of our garments and accessories are completely and responsibly made here in Canada. From the milling, dying, knitting, sewing and printing, it is all done right here in Canada by manufacturers who adhere to Canadian labour and environmental standards while paying their employees a living wage.
Where are you based?We're based in the Calgary, Alberta, one of the best cities in the world with some of the most unique and characteristic communities.
Are there any local stores I can buy your garments in?Sure are! Take a look at our Stores Page to see all of our friends who support us.
Do you have a store front?We don't have our own brick and mortar, we only sell online. However we have plenty of retail partners who carry our Canadian made garments who would be happy to help you find something of ours that you are looking for. See link above.
Where does your store ship from?While we are based in Calgary, all of our clothing is milled, dyed, cut, sewn, decorated and shipped from Toronto, Ontario. All returns and exchanges are dealt with from here.
How much will I have to pay for shipping?
Shipping fees start at $10 within Canada. But, if you spend $120 or more (before taxes) you'll receive free shipping.
How long does shipping take?
Depending on where you are ordering from, or what method of shipping you have chosen, most orders will arrive within 5 business days. If your item has not arrived in 10 business days, please send an email to email@example.com
What is your return and exchange policy?
How do I know what size I am?
What's the best way to take care of my Local Laundry garments?
When do you respond to emails?
We aim to respond back to our customer's emails within 24-48 hours.
Can I cancel/change my order?
Please email us as soon as possible at firstname.lastname@example.org if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we're not able to make any changes or cancellations to your order.
How do Presales work?
Presales are when we sell a Canadian made garment BEFORE they are produced. Presales usually have a 2-4 week period where we collect the presales and then put them into production. Presale garments typically ship out 30 days after the presale ends.
Have any other questions, comments or rude remarks for us?
Email us at email@example.com