The hat looks great but it's too tight across my forehead regardless of the adjustment at the back. It presses so hard that it leaves a welt after less than a minute of wearing it. I asked them before purchasing if it was good for big heads and they said it was. I really wish I could wear it, since it was awfully expensive.
I'm so sorry you had this experience with our hat. I've got the world's biggest head and these hats typically fit me no problem. I wonder if you you may have gotten a smaller one by accident. Happy to issue a complete refund to you. We'd love to get this hat back and take a look at it to see what the issue may have been.
Any chance we could pay to have it shipped back to us and we can take a peek?
I wanted so badly to love this hat, however the fit is absolutely awful for my head shape/size (which is a fairly normal size.. I wear hats every day, never had this problem before). After wearing the hat for brief periods of time, a red welt/mark/bruise appears on the center of my head. The front area of the hat is far too tight, no matter how much I loosen the back side of the hat.
Frustrated to pay so much money for something that I can't use.
Only reason I can give it an extra star is because it's made in Canada. Otherwise for the fit, it's a 1 star.
First off, thank you so much for looking to support Local Laundry and Canadian made garments. Secondly, we are happy to issue an exchange or return for your hat. We would love for you to try our Local Hat - the fit is different! We've been working to amend our hat sizes and fit so we really do appreciate the feedback. I will send you the instructions on how to send back your garment!
Love everything you guys have! Always great quality!
I have purchased a few hats from local laundry and have been extremely happy with my first two. However, when purchasing my third I was really disappointed with the fit of the “ CAN BASEBALL HAT - BLACK”. I’ve purchased two snap backs previously and assumed the fit would be similar and that the only difference would be the adjustment mechanism as shown in the images. However, this is not the case. The fit is completely different, and not comfortable in comparison. I would hope that if there were significant size differences this would be noted in the description.
Thanks so much for your support and feedback. I'm so sorry that the hat didn't meet your expectations in fit. We are going to look into how we can communicate the fit of the Baseball style hat a bit better compared to the Snapback. This one is on us.
Fire us an email at email@example.com and we can get the refund process started and make this right.
Ordered a couple of different times from Local Laundry this past month, for the first time. Wow, they were so great to deal with. Very prompt service, email updates, and even a box of girl guide cookies! Well done! Product was top notch too! Would definitely have no hesitation to use them again. Highly recommended!