Shipping
Shipping & Delivery
Where we ship, timelines, costs, international duties, PO boxes, local pickup, and more. Use the search or jump to a topic.
All Shipping Questions
Everything you need to know about shipping from Local Laundry.
We ship from Calgary, Alberta.
We deliver across Canada with free standard shipping. U.S. and international shipping is available at carrier-calculated rates at checkout.
Orders leave our warehouse in 4–6 business days. Typical transit times: 2–6 business days within Canada; 4–10 business days to the U.S. Remote/rural areas may take longer.
Yes — we offer free standard shipping across Canada. U.S. and international orders are charged at checkout based on carrier rates.
Orders shipped outside Canada may be subject to import duties, taxes, and handling fees charged by the destination country. These are the customer’s responsibility unless otherwise shown at checkout. We currently ship Delivered Duty Unpaid (DDU).
Yes — Express (Canada) for CA$25 where available. Not available for most PO Boxes or some remote areas.
Free standard shipping covers most Canadian orders. Exceptions may apply for oversized/overweight items, remote/air-stage postal codes, address corrections/redirects once in transit, or refused/undeliverable parcels. We’ll contact you for approval first.
Yes — PO Boxes ship via Canada Post. Express is typically not available. If a courier method is selected, we may request a street address.
Include your apt/unit number, buzzer code, and any access notes (concierge, gate code, safe-drop permission) to avoid delays.
If your order hasn’t shipped, we’ll update it—reach out ASAP. If it’s in transit, we can request a reroute/intercept; carrier fees may apply.
Local Pickup: Free pickup 10:00am–4:00pm at 1212 34 Ave SE, Bay 130, Calgary, Alberta. Bring your order confirmation and ID.
Local Delivery: Available within Calgary city limits and shown at checkout; fulfilled like standard tracked parcels.
Signature: Not required by default. Request it before shipping (fees may apply). Safe-drop available on request.
Attempts: Most couriers attempt delivery 1–3 times and may hold at a pickup point for 5–7 days.
We process Monday to Friday (excluding holidays and weekends). Current processing time: 4–6 business days. During peak seasons, allow an extra 1–3 business days for processing and transit.
Missing: Check with neighbours/household and parcel lockers/concierge. If not found within 24–48 hours, contact us and we’ll investigate.
Lost/Damaged: If tracking shows no movement for 7 business days or item arrived damaged, email us (photos helpful) within 7–15 days and we’ll resolve with the carrier.
To speed delivery, we may ship from multiple locations or split pre-sale and in-stock items. If you want in-stock items now, we can split early: CA$10 within Canada; U.S./International charged at carrier rates.
