Order Tracking
Order Tracking
Find your tracking link, understand statuses, and get help with delivery issues. Works for in‑stock and pre‑sale orders.
Track Your Order
Via Email
- When your order ships, we email a tracking link.
- Search your inbox for: “Local Laundry Shipping Confirmation”.
Didn’t get it? Check spam/junk or contact us to resend.
Guest Orders
Placed an order without an account? Your email confirmation contains your order number and a link to view status and tracking. If you can’t find it, reach out with your name and shipping address.
Tracking Statuses (What They Mean)
| Status | Meaning | What to do |
|---|---|---|
| Label created | We’ve created your label; the carrier hasn’t scanned it yet. | Allow 24–48h for first scan (longer on weekends/holidays). |
| In transit | On the way between carrier facilities. | Check updates daily; ETAs can shift. |
| Out for delivery | With the driver for delivery today. | Ensure access (buzzer/concierge). Safe‑drop if requested. |
| Delivered | Marked delivered at your address or pickup point. | Didn’t see it? See Delivery Issues. |
| Exception / Delay | Weather, address, or facility issues. | We’ll monitor; contact us if it’s stuck 3+ business days. |
Carriers & Methods
- Canada: Primarily Canada Post and major couriers.
- U.S. & International: Major couriers and postal partners based on the service chosen at checkout.
- PO Boxes: Ship via Canada Post; express may not be available.
More details on our Shipping & Delivery page.
Email & SMS Notifications
- We email order confirmation, shipping confirmation, and tracking updates.
- Enable SMS at checkout (where available) for live updates from the carrier.
Changed email/phone? Contact us with your order number and new details.
Delivery Issues & Help
- Check with household, neighbours, concierge, or parcel lockers.
- Look for a delivery notice—some carriers hold at a pickup point for 5–7 days.
- If still missing after 24–48h, contact us and we’ll investigate.
If there’s no movement for 7 business days, reach out. We’ll open a trace with the carrier and make it right.
Email photos and your order number within 7–15 days so we can file a claim and send a replacement or refund.
If your order hasn’t shipped, we’ll update it—message us ASAP. If it’s in transit, we can request a reroute/intercept; carrier fees may apply.
Most couriers attempt 1–3 deliveries, then hold the parcel for 5–7 days at a pickup point. Bring government ID and the tracking number to collect.
See more tips on Shipping & Delivery.
Need More Help?
Our team replies Mon–Fri, 10:00am–4:00pm MT, usually within 1–2 business days.
